Why use images or video?
✅ Make messages more eye-catching
✅ Highlight important information (e.g. event posters, maps, timetables)
✅ Improve learner engagement and response rates
How to Add an Image
Open the Conversation Designer
Go to the campaign where you’d like to add your message or follow this instruction on how to create your standard campaign.
On the outer right part of the designer click the add image icon
Select “Upload Image or External Media”
*Please note that this only supports .jpg and .png file and it should not exceed the file size of 4MB
*For video upload it needs to be from your own external hosting site or cloud storage, and it should follow the format accept which end in '.mp4'
Upload Your Image
Choose a file from your computer and click save
Review your message
Once your image or video/document is uploaded, it will appear in the message preview.
After your template is approved, test your message to ensure everything works as expected.
Please note: Media uploads are only supported in your main message and cannot be added to responses.
Tips for Best Results
Keep images/videos and documents simple and clear.
Use your own branding for a professional look.
Test your message to check how the image displays on your mobile