You can watch our tutorial here or read below for the full instructions.
You've designed your conversation. The campaign has been sent. The students have responded. Now, it's time to see the results.
How to View Your Campaign Results
Want to see how your campaign performed? It only takes a few clicks! Here's a step-by-step guide to help you navigate and understand your campaign analytics.
📍 Step-by-Step: Finding Your Campaign Results
Step 1:
Click the ‘Roadmap’ tab in the top navigation bar.
Step 2:
From your list of campaigns, select the one you’d like to review.
Step 3:
You’ll find your campaign results displayed clearly, it's that simple!
📊 What Can You Do with Your Campaign Results?
Once you're in the Campaign Analytics view, you can explore your dashboard to uncover valuable insights such as:
📱 A breakdown of SMS vs WhatsApp responses (see the Channel display)
🔁 The number of students returning to ask follow-up questions
💬 Insights on how many FAQs were shared with your learners (see the Questions Answered by Purlos section)
📊 Engagement metrics including Sent, Delivered, Responded, and Failed rates (check the Student Engagement Rate table)
👥 A detailed list of learner interactions
✉️ A list of learners who aren’t using WhatsApp and are instead receiving messages via SMS (secondary channel)
🚫 A table showing learners who are not reachable via WhatsApp or SMS
💡 Hover over throughout the display title to see helpful tooltips explaining each graph or data point.
📤 How to Report or Share Your Campaign Results
Need to share the results with your team?
Most of the display have their drop down menu on the top right corner
Once drop down has been clicked it will show you option do download certain report or share it with your team.
For more information on Campaign Analytics, click here.