Before adding a question, ask yourself:

Use Menu Options when learners can choose from a predefined list of answers. This makes responses easier to compare and report on.

Use Free Form when you want learners to answer in their own words, such as feedback or comments.

Not every learner needs to answer the same questions.

Add pathway-specific questions to make surveys more relevant and avoid asking learners questions that don't apply to them.

Keep questions short and conversational.

Try to ask one thing at a time and avoid unnecessary jargon.

Clear questions are more likely to receive accurate responses.

These questions are fixed to ensure surveys remain compliant with WhatsApp messaging requirements and continue to capture the information needed for destination reporting.

Yes. Each pathway has its own set of custom questions, allowing you to tailor the survey based on the learner's destination.

Yes. You can add up to 9 custom questions in each pathway. However, we recommend keeping surveys as short as possible to maximise completion rates.

Yes. Copy a custom question, then paste it into any other pathway.

Yes. Custom questions can be reordered within a pathway using drag and drop or the arrow controls.

Yes. Hover over the question and select the delete icon.

Please note that deleted questions cannot be recovered.

Custom questions only appear in the pathway where they were added.

If you'd like to ask the same question elsewhere, copy and paste it into the other pathway(s).