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📘 How to Use the Auto-Fill FAQ Feature

This guide helps campaign managers quickly generate FAQs using the Auto-Fill feature, so you can start engaging learners without writing everything manually.

Written by Carlo Formarejo

✅ Step-by-Step Instructions

  1. Log in to the Portal

    • Go to your platform login page.

    • Enter your credentials and access your dashboard.
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  2. Navigate to the Knowledge Section

    • From the top navigation bar, click on “Knowledge”.


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  3. Click “Add FAQ” and Select “Auto fill FAQ”

    • On the top-right corner, click the “Add FAQ” button.

    • From the dropdown, choose “Auto fill FAQ”.
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  4. Read the Feature Explanation

    • A message will appear explaining how Auto-Fill works:

      “We will automatically use your website to generate FAQs for you, so you don’t have to write them out manually. All you need to do is enter your website URL above.
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      Please be aware that this process can take up to 15 minutes.”

  5. Enter Your Website URL

    • Type your organization’s website into the field provided.

    • Click “Generate answers” to begin the process.


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  6. Review the Generated FAQs

    • Once scraping is complete, you’ll see a list of Questions and Answers pulled from your website.

    • You will see a list of Questions without an Answers and you need to add them manually

    • You can also:

      • Edit any FAQ before saving.


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  7. After hitting "Save to Knowledge Base" all records will be created, and you would be able to

    • Make edits on your FAQ's

    • Delete FAQs record

    • Export or manually add more FAQs

💡 Tips

  • Make sure your website contains clear, learner-focused information to get the best results.

  • You can always edit or archive FAQs later from the Knowledge tab.

  • If you have more than 15 FAQ records "Auto Fill FAQs" button will not be visible on the Add FAQ dropdown

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