"Manage Integration" Tab is only available to accounts with Integrated Campaigns
1. View All Your Integrated Campaigns in One Place
You’ll see a list of all campaigns connected to your CRM, including:
Campaign Name
Status (Active, Paused, Completed)
Send Dates (Start, Next and End)
Frequency
Response Rates
Total Members
This gives you a clear overview of which campaigns are currently running and where your learners may be receiving automated messages.
2. Check Campaign Status
Each campaign will show one of the following statuses:
Active – The campaign is running and learners will continue receiving messages when triggered.
Paused – The campaign is temporarily stopped and no messages will be sent.
Completed – The campaign has finished running based on its design or criteria.
3. Pause or Resume an Integrated Campaign
If you need to temporarily stop a campaign — for example, during holidays, system maintenance, or to prevent accidental messages — you can pause the campaign directly from this tab.
When paused, the campaign will not send any further messages, even if triggered from your CRM.
You can also resume the campaign at any time.
4. Improved Quality and Oversight
The Integrated Campaigns tab gives campaign managers more visibility and control by allowing you to:
Confirm which campaigns are active
Monitor activity without needing backend access
Check whether a campaign is behaving as expected
Quickly pause a campaign if you spot an issue
You can also sort campaign from Newest to Oldest
Why This Feature Is Helpful
Saves time — no need to ask support or CRM admins to check campaign status.
Reduces errors — you can immediately pause campaigns if the wrong group is triggering messages.
Gives transparency — you always know what is running in the background.
Improves compliance — especially for safeguarding and important notifications.
Need Help?
If your integrated campaign isn’t syncing correctly, or you’re unsure about a campaign’s behaviour, our team is here to support you.
If you are not yet integrated with us, you can find this button your roadmap. You can also check this help article on how to set up for integration
