Who can do this
Admin users only. If you don’t see the button described below, you likely don’t have admin permissions.
Steps to update a user’s access
1. Sign in to your account.
2. Go to Account Management
Access this from your profile menu dropdown in the top-left corner of the screen.
3. Open the User Management tab (or Users list).
4. Find the user you want to update.
You can use the search bar to locate them by name or email.
5. Click the three-dot menu on the user’s row/profile and select Edit.
6. In the Edit Contact pop-up:
Toggle the Admin permission to turn it on.
Enter the user’s Mobile Phone Number (required).
7. Review your changes and click Save.
Note: You will not be able to update a user’s permission without a mobile phone number.
8. Done! You have successfully updated your colleague’s access from Standard to Admin.
Important notes
Keep at least one Admin on your account at all times. Some accounts do not allow you to remove the last Admin.
You may be prevented from demoting your own Admin access; ask another Admin to do it if needed.